Infrastructure

Computer Monitors Shaking Hands

 

 

 

 

 



UPS:

Un-interrupted power supply with 100% power backup for Outsourcing Services.



Predictive Dialer

to support both inbound (Customer Support, Customer service, up-selling, cross selling) & outbound (Telemarketing, Advisory service, Survey, Lead Generation) services. The dialer performs ACD (Automatic Call  Distribution) and predictive dialing which connects only human calls. The dialer has features such as 100% voice logging, verification, Supervisory functions, Tele. monitor, Remote monitor, Online / offline reports, for BPO Services.


Voice Connectivity

with full redundancy. Voice connectivity enabled to connect US, UK, Australia and most of the European countries to support Offshore Outsourcing activities in Pakistan.


Data Connectivity

of 8 MBPS redundant connectivity from 2 different Internet Service Providers.


Data Storage Devices:

High volume data storage devices for back up, recovery and security purposes.



Customised CRM:

Dialer integrated CRM system, which is fully customizable depending on the business outsource project.


IVR:

Interactive Voice Response system to collect confidential data such as banking, credit card, social security no. etc. This facility is making our operation fool proof.


DID:

Direct Inward Dialing – Local Toll free no. is provided for all our BPO services for call backs and customer queries.